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Dear Guest,

In a world that has unimaginably changed in such a short span of time following the outbreak of Covid-19 Pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities in the UAE.

The health and wellbeing of our families, friends and colleagues is an unwavering priority for all and social distancing, sanitization and online interactions have become a norm. For this reason, we have boosted our colleagues trainings, strengthened our already stringent health and safety procedures and enhanced our cleaning and disinfection practices that are certified by our partner Ecolab, a global leader in water, hygiene and energy technology and services.

Thank you for your continued loyalty and trust in Park Hotel Apartments in these uncertain times. Our commitment and responsibility towards you have never been stronger as we face the COVID-19 pandemic.

Enhanced cleaning

Augmented cleaning and disinfection programme:

  • Mandatory aerosol disinfection treatments between guests are in place in guest rooms and public areas.
  • Increased frequency of cleaning in all areas of the hotel.
  • ECOLAB Environmental Protection Agency (EPA) approved products that are proven effective against viral and bacterial pathogens are strictly used.
  • All hotel colleagues are wearing Personal Protective Equipment (PPE) and practicing strict hygiene protocols.
  • Monthly audits of all rooms, public areas, laundry and food & beverage outlets at both hotels.
  • Additional training to our team of hotel professionals.

Put your mind at ease

Our approach to guestroom cleaning and occupancy has been bolstered with several additional measures, ensuring that when you stay with us, you can confidently unlock your Safe Space putting your mind at ease.

  • Rooms undergo deep cleaning, ensuring an entirely safe space is delivered.
  • Aerosol disinfection between guests with Ecolab EPA approved products that are proven effective against viral and bacterial pathogens.
  • All bedding and feather items are disinfected after each stay.
  • Bed and bath linen is chemically as well as thermally cleaned.
  • On completion of full disinfection and cleaning, the room is sealed to provide guest comfort that no entry has occurred following the above procedures.

What to expect in public areas

  • Self-parking instead of valet parking
  • Luggage disinfection upon arrival
  • Thermal screening or temperature checks (where applicable)
  • All colleagues are wearing PPE and practise strict hygiene protocols
  • Hand sanitizers dispensers in all public areas and elevators
  • Social distancing measures with signage
  • Increased cleaning frequency in public areas

What to expect in rooms

  • All non-essential amenities have been removed and all remaining amenities are replaced individually for each guest following strict disinfection and sanitisation measures
  • QR Code access to Guest Service Directory and In-Room Dining Menu on guest’s mobile devices
  • Hand sanitiser and disinfection wipes will be provided for guest use as part of the in-room amenity set-up
  • Minibar contents and glasses removed. Order as required
  • Contactless Laundry Collection and delivery

What to expect when dining

  • New table set-up. Cosy dining spaces with social distances from others
  • Ala carte menus only accessed through QR codes
  • Contactless payment options
  • Take-away and in room dining options with safe packaging

What to expect in gym and pool

  • Increased disinfection and cleaning of equipment
  • Machines adequately spaced out to adhere social distancing
  • Increased disinfection of sun chairs and tables
  • Stringent towel cleaning and handling methods

Our commitment

Safeguard your health and wellbeing while ensuring you feel comfortable and safe during your stay with us.

We will closely monitor the COVID-19 pandemic as it evolves, both globally and locally, reviewing and adapting procedures accordingly and in line with advice and guidelines from official authorities.

While our hotel procedures have been enhanced to protect you, the warm welcome you will receive when you stay with us has not changed.

The promise of comfort and hospitality, which defines our hotels, is alive today more than ever before, enhanced by our new peace of mind commitment, which is designed to make you feel safe in our care.


Stay well, Stay safe

And we will be looking forward to welcoming you in Park Hotel Apartments